• Due to a recent fiber cut near the CVM compound, the following sites will experience a downtime in their network connection:
    • CVM Dean’s Office
    • CVM Library
    • Paraclinical building
    • CEC Dormitory
    • New Dorm
    • Copeland Gym
    • ATI Dormitory
    • Pahinungod
    • CVM Dormitory
    • FNP Dormitory

    Internet connection shall return once the issue has been resolved.

If you were not able to activate the 2-Step Verification and are currently locked out of your UP Mail account, please send an email to matolentino6@up.edu.ph and mind the following:
  • For those who remember their password, please use “REQUEST FOR BACKUP VERIFICATION CODE” for the email subject.
  • For those who don’t remember their password, please use “REQUEST FOR PASSWORD RESET AND BACKUP VERIFICATION CODE” for the email subject.
Include your relevant information on the email body, as seen in the example below:
  • Name: Juan dela Rosa
  • Student/Employee Number: 2005-12345
  • Personal UP Mail Account to be reset: jrdelarosa@up.edu.ph
  • Attach a photo of UP ID/current Form 5 (for identity verification)
For personnel handling multiple UP Mail accounts (personal and college/department/unit email accounts), you would need to send a request for back-up verification code for EACH ACCOUNT. Please make sure that you have regained access to your official UP Mail first. You would need to send each succeeding institutional email request using your official UP Mail account. See example below:
  • Name: Juan dela Rosa
  • Student/Employee Number: 2005-12345
  • Institutional UP Mail Account to be reset: example.office@up.edu.ph
Back-up codes are generated only for ONE ACCOUNT PER EMAIL REQUEST. For additional accounts, please send another request email, following the format above.
Once your email has been sent to matolentino6@up.edu.ph, kindly give us a day to reply as there are several requests coming in at once. 
 
Once you’ve received your back-up code, follow the instructions (Steps 1-10) at the UP ITDC site to regain access to your UP Mail account:
  • For those who don’t remember their password, please start with STEP 1.
  • For those who remember their password, go to mail.up.edu.ph. Enter your password, and then proceed to STEP 3.

In compliance with RA 10173 (Data Privacy Act of 2012), kindly note that we will be deleting your email once the back-up code has been sent.

Please remember to activate the 2-Step Verification to prevent further instances of being locked out of your accounts.

INFORMATION TECHNOLOGY CENTER

  • Room 206, 2/F Abelardo Samonte Hall
    University of the Philippines Los Baños
    College, Laguna 4031
  • itc.uplb@up.edu.ph | itc@uplb.edu.ph
  • +63 49 536 2886

GENERAL INFORMATION