THE ITC OFFICE

ITC address and office hours

POSTAL ADDRESS

Room 206, 2/F Abelardo Samonte Hall
University of the Philippines Los Baños
College, Los Baños, Laguna, Philippines 4031

Support Escalation

ITC is implementing an email based end-user support system. For the effective management of your IT concerns, please observe the below escalation procedure and copy all the lower level email addresses who have not replied earlier. ITC will entertain concerns that have been initially emailed to our helpdesk email itc.uplb@up.edu.ph.

You may escalate your IT concerns to the next level if you have not been replied to with in 3 days from emailing the appropriate level.

1st Level

Admin

2nd Level

Operation Team Leader

3rd level

Director

4th level

Vice-Chancellor

5th level

Chancellor

ITC Helpdesk

itc.uplb@up.edu.ph

Alexander Balatibat

abbalatibat@up.edu.ph

Danilo Mercado

djmercado@up.edu.ph

Fernando Paras Jr.

ovcpd.uplb@up.edu.ph

Jose Camacho Jr

oc.uplb@up.edu.ph

We have two offices inside Samonte Hall (also known as the old admin building), a short walk away from the UPLB main gate.

2ND Floor - ADMIN & OPERATIONS

(1)  Web Development/ Consultation

(2)  Administrative

(3)  Helpdesk/UP Mail Concerns

(4)  Network Administration

(5)  System Administration

(6)  Office of the Director

1ST floor -TECH SUPPORT

(1)  Inspection, Helpdesk

(2)  Hardware, Software Technician

(3)  Hardware/Data Recovery, Software Installation

(4)  Head Technical Support

(5)  Software, BAC/TWG Inspector

(6)  BAC/TWG Inspector