When showing an “expired license” error make sure that: (1) the user is signed in to the correct MS Office 365 account username@outlook.up.edu.ph; (2) if already signed in, the user may need to sign out then sign in again; (3) if all else fails, send an email to helpdesk@up.edu.ph.

After receiving an MS Office 365 account (see question on how to obtain MS Office 365 account), follow these steps to correctly download and install MS Office 365 apps:

(1) Go to: portal.office.com;

(2) Enter your MS Office 365 email: username@outlook.up.edu.ph;

(3) Enter the temporary password;

(4) Change temporary password.

There should be a link in the upper right corner that says, “Install Office”.

Click the arrow down button and click on “Office 365 apps”.

Please note that your MS Office 365 account is different from your UP Mail account.

To request for Microsoft Office 365 account credentials, kindly fill out the form found at this link:


Kindly follow the instructions on the said form.

Once filled out, you will receive an email in after a few working days containing the MS Office 365 account details.