You cannot connect to the network but all your hardware seems to be functioning fine. To make certain you have connection, you can try doing the following easy four steps. Please choose from below the operating system you’re using:

Windows

1. Use the command line interface in Windows which is accessed by clicking Start > Accessories > Command Prompt

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2. You can try pinging your network card to make sure it is functioning by pinging local host. At the prompt, type in “ping 127.0.0.” without the quotes. If you receive a reply 3-4 times, you’re good to go.

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If not, then you will want to investigate your NIC (Network Identification Card). The problem is either a damaged NIC or the wire for network connection is loose or damaged. If you think your wire is loose or damaged, you can view a separate tutorial called Repairing Network Cables.

3. An easy way to find out if your communicating to the Internet is to ping a known site such as Google or Yahoo. Type in “ping www.yahoo.com” if you receive a reply 4 times, you’re talking to the web.

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4. If the reply is “Destination Host Unreachable” or “Request Time Out” then type “tracert www.yahoo.com”. If the result displays asterisks, the problem is located at the line prior the line with asterisks.

Call 501-4591 or VoIP 100 and mention/indicate the last line when requesting network assistance at ITC.

Ubuntu

1. Use the command line interface in Ubuntu which is accessed by clicking Applications > Accessories > Terminal from the control panel at the top of your screen.

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2. You can try pinging your network card to make sure it is functioning by pinging local host. At the prompt, type in “ping 127.0.0.1 -c 10” without the quotes. If you receive a reply 8-10 times, you’re good to go.

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If not, then you will want to investigate your NIC (Network Identification Card). The problem is either a damaged NIC or the wire for network connection is loose or damaged.

3. An easy way to find out if your communicating to the Internet is to ping a known site such as Google or Yahoo. Type in “ping www.yahoo.com -c 10” if you receive a reply 8-10 times, you’re talking to the web.

ubuntu_34. If the reply is “Destination Host Unreachable” or “Request Time Out” then type “traceroute www.yahoo.com”. If the result displays asterisks, the problem is located at the line before the line with asterisks.

Call 501-4591 or VoIP 100 and include the last line before the asterisks when calling ITC for faster response.