Question 1

What if MS Office 365 shows an "expired license" error?

Accepted Answer

When showing an "expired license" error make sure that: (1) the user is signed in to the correct MS Office 365 account username@outlook.up.edu.ph; (2) if already signed in, the user may need to sign out then sign in again; (3) if all else fails, send an email to helpdesk@up.edu.ph.

Question 2

How do I download and install MS Office 365 apps?

Accepted Answer

After receiving an MS Office 365 account (see question on how to obtain MS Office 365 account), follow these steps to correctly download and install MS Office 365 apps:

(1) Go to: portal.office.com;

(2) Enter your MS Office 365 email: username@outlook.up.edu.ph;


(3) Enter the temporary password;


(4) Change temporary password.

There should be a link in the upper right corner that says, "Install Office".

Click the arrow down button and click on "Office 365 apps".

Please note that your MS Office 365 account is different from your UP Mail account.

Question 3

How do I obtain an MS Office 365 account?

Accepted Answer

To request for Microsoft Office 365 account credentials, kindly fill out the form found at this link:

bit.ly/office365request.

Kindly follow the instructions on the said form.

Once filled out, you will receive an email in after a few working days containing the MS Office 365 account details.

Question 4

How do I install and configure Java in my computer?

Accepted Answer

To download the Java installer, go to https://java.com/en/download/manual.jsp.

Select Windows Online filesize: 1.97 MB.

To configure, refer to the Java configuration manual attached.


JAVA CONFIGURATION INSTRUCTIONS

Question 5

Where do I get a working Mozilla Firefox installer and how do I configure it in my computer?

Accepted Answer

Here are the links where you can download the installer for Firefox ESR.




















For Windows
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/win32/en-US/
For Mac
https://ftp.mozilla.org/pub/firefox/releases/52.9.0esr/mac/en-US/

Please close all Firefox windows before proceeding with the installation process.
At the very end, click the “Upgrade” button to complete the process.
Go to Firefox Preferences, then click the Advanced tab. Kindly select the “Never check for updates” option.

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