Microsoft Office 365

Frequently asked questions

How do I obtain an MS Office 365 account?

To request for Microsoft Office 365 account credentials, kindly fill out this form:

bit.ly/office365request.

Kindly follow the instructions on the said form.

Once filled out, you will receive an email after a few working days containing your MS Office 365 account details (your username and temporary password).

How do I download and install MS Office 365 apps?

After receiving your MS Office 365 account details (see How do I obtain an MS Office 365 account?), follow these steps to correctly download and install MS Office 365 apps:

1) Go to: portal.office.com

2) Enter the MS Office 365 email you received: username@outlook.up.edu.ph

3) Enter the temporary password provided.

4) Change the temporary password.

There should be a link in the upper right corner that says, “Install Office.”

Click the arrow down button and click on “Office 365 apps.”

Please note that your MS Office 365 account is different from your UP Mail account.

What if MS Office 365 shows an expired license error?

If it shows an “expired license” error make sure that:

– the user is signed in to the correct MS Office 365 account username@outlook.up.edu.ph

– if already signed in, the user may need to sign out then sign in again

– if all else fails, send an email to helpdesk@up.edu.ph

INFORMATION TECHNOLOGY CENTER

  • Room 206, 2/F Abelardo Samonte Hall
    University of the Philippines Los Baños
    College, Laguna 4031
  • itc.uplb@up.edu.ph | itc@uplb.edu.ph
  • +63 49 536 2886

GENERAL INFORMATION